Cancellation Policy

Once you have placed an order with Preciousmetalshq.com you have entered into a binding legal agreement and you may not cancel the confirmed order. However, after your confirmed order has been placed, prior to it being shipped, the confirmed Purchase Price (“Purchase Price”) may be offset (product sold back to Preciousmetalshq.com) at Precious Metals HQ’s current Asking Price (“Asking Price”) on the day that we receive your written request for such an offsetting transaction. Credit/debit card orders may not be offset 24+ hours following the time of order creation.

All order offset requests must be made during normal business hours, Monday-Friday, 8:00 AM to 6:00 PM US Eastern Standard time. Preciousmetalshq.com reserves the right, in its sole discretion, to permit cancellation and/or offsetting your order.

Offsetting orders may be approved over live chat, or email, at which time Preciousmetalshq.com shall provide you with a cancellation confirmation and the total Market Losses and fees.  Offsetting orders are subject to our market loss policy, described below. As applicable, the difference between the Purchase Price and the Asking Price will determine the fee.  In the event of a confirmed cancelled order, you expressly authorize Preciousmetalshq.com to automatically bill the credit or debit card on file for the difference between the Purchase Price and the Asking Price.  Alternatively, in the event your credit or debit card is denied, Preciousmetalshq.com reserves the right to invoice you, in which case you expressly agree to pay the amount due, in full, within ten (10) business days.  Future orders are not permitted unless and until any cancellation and other related fees are paid in full.  All market gains on cancellations shall belong solely to Preciousmetalshq.com.

For cancelled/offsetting orders, the difference between the Purchase Price and the Asking Price will be charged. After Preciousmetalshq.com has shipped the product, the order is final and cannot be canceled.  If you refuse to accept the shipment, the product will be returned to us and you may either pay to have it reshipped or accept Market Loss fees upon return. Preciousmetalshq.com reserves the right to refuse or cancel an order for any reason or for no reason at all, regardless of payment method or price confirmation, including without limitation, for orders Preciousmetalshq.com deems questionable or suspicious, for orders Preciousmetalshq.com deems to be a significant risk, when the confirmed price is incorrect, for abrupt movements in the precious metals market, and/or when Preciousmetalshq.com does not receive payment within the allotted timeframe.

Preciousmetalshq.com is not responsible for pricing or typographical errors related to merchandise on the Website, and expressly reserves the right, in its sole and absolute discretion, to cancel all orders placed with respect to such merchandise. In the event of a cancelled order, Preciousmetalshq.com will contact you directly with notification of the cancellation.

In some instances, if the order has been packaged and prepared for shipment but has not been picked up by the shipper, Preciousmetalshq.com may, at its sole and absolute discretion, attempt to intercept the package from shipping. This is rarely possible, but when it is, a $25.00 charge will be charged to the customer’s credit card on file.

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