FAQS & RESOURCES

Email: info@preciousmetalshq.com
Live Chat:       Chat Now
Social Media:
Facebook: https://www.facebook.com/preciousmetalshq.com
Hours Of Operation:         24/7

How do I place an order to buy with Precious Metals HQ? Like any other retail store.  

Can I cancel my order? No. once an order is placed with PMHQ it is final.  For more info read our Market Loss Policy here

Do you have a minimum order? We have no minimum or maximum order requirements

How long will you hold my order before shipping the merchandise?  We find that most orders shipped with registered insurance take 4-8 business days to reach their final destination.

*Orders shipped after business hours, or on weekends, are not received by the carrier until the following business day. 

When do I need to pay for my order? During the Checkout Process

What happens if my payment isn't received within the applicable time period? Your price will expire and you'll be given another 5 minute time window to complete your purchase

Can I change my order after my order is confirmed? No. once an order is placed with PMHQ it is final.  For more info read our Market Loss Policy here

We can make some changes, such as changing a payment method. Changes like adding or removing items are not possible. Please contact us at livechat for help

How Do I open An Account?

Click "Create Account" and just follow the steps

Does it cost anything to open an account with Precious Metals HQ?   No, our membership is 100% FREE.

How do I place an order to buy with Precious Metals HQ?Like any other retail store

When do I need to pay for my order? During the Checkout Process

How will I know if my payment was received? You'll receive an instant notification once your payment has processed.  

Which cryptocurrencies do you accept? XRP, ALGO, HBAR, IOTA, CARDANO, XLM, XDC

Which wallets work best for Cryptocurrency payments?

BitPay recommends using a BitPay-approved Payment Protocol Compliance wallet that you can trust to successfully use for Bitcoin payments. Compatible wallets can be found here.

What happens if my payment isn't received within the applicable time period?

Your price will expire and you'll be prompted to re-start the checkout process. 

How will my items be shipped?

Orders  ship insured, signature required via Federal Express

Is my package insured while in transit?

PMHQ fully insures all of its shipments. Should anything happen while your package is in transit to you, it will be covered by our insurance policy

Do you charge for shipping?

Yes all orders less than our stated minimums are subject to a $25 fee for shipping.

Will I need to sign for my package?

Yes. Your signature is required before a registered package will be delivered.

How long will it take before I receive my product?

We strive to ship orders within 48 hours of receiving your electronic request.  While it can vary, based on geographic location and inventory, we find that most orders shipped with registered insurance take 4-8 business days to reach their final destination. We strive to ship orders within 48 hours of receiving your electronic request.  Orders  ship insured, signature required via Federal Express

How Do I track my order?

Orders shipped after business hours, or on weekends, are not received by the carrier until the following business day. Once received, it may take 1-2 business days for your tracking number to become active. To set notifications via text or email, click the tracking link in your shipping confirmation email and follow the instructions. Delivery dates are not guaranteed and could be missed due to weather, grounded flights, or other unforeseen delays.

My package appears to have been damaged or tampered with. What should I do?

We recommend you refuse any shipment that appears to be damaged or tampered with as the shipping insurance ends once signed for and/or delivered. When refused, the package(s) will return to APMEX for inspection. If you have taken possession of a damaged or tampered package, please save all packaging and contact APMEX at (800) 375-9006 within 48 hours for further instructions. Failure to notify us of damage or tampering within 48 hours from signature or delivery date may impact our ability to cover your claim.

What if I forget my password?

If you forget your password, simply click here to reset it. If that link does not work for you, please send an email to info@preciousmetalshq.com. You must contact us using the email address your account is associated with if you want us to reset your password via email

 
How do I change my password?
 
Go to the “My Account” tab at the top of any page on the site. Under Account Information, in the right column, enter your current password and the new password you would like to use. Enter the new password a second time for confirmation, then click “Save Changes.” If you do not remember your current password, click here to reset it.

How do I update my email address?

To update your email address on your account, please email the following information to info@preciousmetalshq.com

  • Current email address on account
  • Confirm the shipping address on account
  • New email address

We will notify you via email once your email address is updated. Your password will stay the same.

Is PMHQ Patriot Act compliant?

Yes, we follow all applicable federal laws and procedures.

Where are you located? We are located in the United States of America.  

What products does PMHQ sell?

PMHQ thousands of products listed on our website. Whether you are interested in coins, bars or rounds, bullion, semi-numismatic or numismatic products, chances are we have it on-site ready for immediate delivery.

Do you report my purchases to the government? No, however if requested by the U.S government, we are obligated to provide any information we can.

Do you have a return policy?

Items can be exchanged or returned within five (5) business days of delivery in accordance with our Market Loss Policy. To obtain a return authorization, please contact our Customer Service Department by livechat, or via email at support@preciousmetalshq.com. 

What forms of payment can I use to pay for my order? We only accept cryptocurrency for payments

Do you charge sales tax?

We are required by law to collect sales tax on certain products in all states. Each state has its own sales tax laws. ***note:If other retailers are not charging sales tax per these laws, you are liable to pay the tax to the state.

How are your prices determined?

Our prices are set by taking the current spot price plus a premium.
The premiums on our products are based on the mint of origin, the complexity of the design, and the uniqueness of the product. Also, our selling price for a product is determined by the price for which we purchased that product. Some items cost us more to buy; in turn, those items will cost our customers more. Conversely, if a mint charges us less for an item, we pass those savings along to our customers.

How do I lock in pricing?

Your price is automatically locked in at checkout.

Once you advance to Checkout, your prices are locked in and displayed on the right side of the checkout form. These prices are held for ten (10) minutes while you complete the checkout process. If you take longer than ten (10) minutes to complete the checkout process, you will have the option to approve the new, updated prices before finalizing your order.

Why is the price in my cart different now that I’m ready to checkout?

The prices of precious metals are constantly fluctuating. As those prices go up and down, the prices of our products adjust accordingly. Since the market is always moving, product prices are subject to change at any time, even if they are already in your cart. Also keep in mind, you must first select "checkout now" in your shopping cart before the correct pricing is revealed. 

Because prices are not locked in until you click “Checkout Now,” the best way to be certain you have up-to-the-second pricing information is to refresh your cart. 

Market Loss Fees Explained:

As a precious metals dealer, one of the biggest differences between us and a retailer like Amazon is that we sell a product that is constantly fluctuating in price. This adds a layer of complexity to our operations, and our company policies. The most misunderstood policy that we must enforce is our market loss policy. We’ll explain why it’s necessary here.

All major bullion dealers, including ourselves, fully hedge their precious metals inventories. We make our margins on premium spreads – not on spot price speculation. 

In this industry, it would simply be irresponsible to not be fully hedged at all times. If we wanted to speculate on precious metals prices, we could do that separately without needing to run a complex retail operation with thousands of SKUs and a total workforce of nearly 100.

Once a customer places an order, that price is locked in and therefore no longer subject to spot price changes. We are trusting that the customer will pay for their order, and as a result we un-hedge the metals ordered at that time. This takes place the moment the order is placed, not the moment the order is paid for. The metals are now fully exposed to the gains and losses should the customer decide to back out of the agreement and not pay for the order.

To protect ourselves from the risk of orders being placed and then never being paid for due to market changes, we require a credit card from every customer, regardless of payment method selected, so that we have a way to recoup these losses should the customer not pay for the order.

If the price of precious metals stays the same or goes up and the customer doesn’t pay, we cancel the order without charging a fee since there are no losses to us. If the price goes down, however, we must charge the market loss fee. The market loss fee is the precise amount of money our company will have lost as a result of this unpaid order. We only charge the difference in spot price from the time of order to the time of cancellation. Unlike other dealers, we do not add additional fees or forbid cancelling outright. We simply charge the fees to cover our actual losses, which do not take into account transaction fees and labor costs, but simply the true amount of losses the unhedging has cost us.

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