Email: info@preciousmetalshq.com
Discord: discordapp.com/users/927289845221576784
Hours Of Operation: Mon.-Fri. 9:00am -6:00pm
Address: #1371 78 Folly Road Ste B9 (This office location is primarily used as a mailing address)
How do I place an order for precious metals or NFTs?
You can place an order through our website. Select the items you wish to purchase, add them to your cart, and proceed to checkout.
What payment methods do you accept?
We accept major credit cards, bank transfers, and cryptocurrencies. For the full list, refer to our Payment Methods page.
Is there a minimum order amount?
There is no minimum order amount for NFTs. However, for physical precious metals, there might be a minimum purchase requirement depending on the product.
How do I know if my NFT purchase qualifies for physical metal delivery?
Your NFT can be redeemed for physical metal if you’re in one of the countries listed on our Shipping page at the time of redemption.
What happens after I place my order?
After placing your order, you’ll receive an order confirmation email. Your order will then be processed, and you’ll be notified when it’s shipped or when your NFTs are minted.
Can I cancel or modify my order after it’s been placed?
You can cancel or modify your order if it hasn’t been processed for shipping or minted in the case of NFTs. Contact customer service immediately after placing your order.
What if I make a mistake in my order?
If you’ve made a mistake, contact our customer service as soon as possible. We’ll do our best to correct the order before it’s processed.
How do I track my order?
Once your order is shipped, you’ll receive a tracking number. You can track your shipment using this number on the courier’s website.
Are there any additional fees when placing an order?
There might be shipping fees for physical metals and transaction fees for cryptocurrency payments. These are shown during checkout.
What is your return policy?
We have a return policy for physical metals, but NFTs are non-refundable due to their digital nature. For details, refer to our Returns and Refunds page.
How do I know if my order was successful? You’ll receive an order confirmation email. If you don’t receive this, check your spam folder or contact customer service.
Can I place an order for someone else?
Yes, you can place an order for someone else, but ensure you have the correct delivery address and contact information for them.
What if I want to buy in bulk?
For bulk orders, contact our sales team for special pricing or additional requirements.
Do you offer any discounts or promotions? Check our Promotions page for any current discounts or special offers. We often have promotions for first-time buyers or bulk purchases.
How secure is my information when placing an order?
We use SSL encryption to protect your information. Our payment gateways are PCI compliant, ensuring your financial data is secure.
What payment methods do you accept?
We use XRP as currency via our XAMAN/XUMM wallet checkout integration.
Do you have minimum or maximum order sizes?
No, there are no minimum or maximum order sizes.
How will I know if my payment was received?
As soon as your payment is processed, you will receive an email notification and your order status will change from “Pending” to “Paid.”
Do you accept international payments?
Yes. We accept payments from anywhere in the world, but we may not be able to ship to your location based on your country’s import laws. All members can own metal directly from anywhere in the world, but may be subject to government restrictions. To see which nations we ship to, Click here.
What are Precious NFTs?
Precious NFTs are digital tokens on the XRP Ledger that represent ownership of real-world precious metals, allowing you to tokenize your physical bars and coins.
How can I tokenize my precious metals purchase?
You can tokenize your purchase by clicking the “tokenize my precious metals button on the cart page and scanning a QR code at checkout, which links your physical metals to a digital token on the XRP Ledger.
What is the Precious Metals Tokenization Bridge?
It’s our platform where you can convert your physical precious metals into digital tokens, unique to Preciousmetalshq.com.
Why should I tokenize my precious metals?
Tokenizing allows for asset-backed wealth creation, immediate visibility in your XAMAN wallet, and 100% control over your metals without shipping costs.
How do I earn Precious Tokens?
You earn Precious Tokens by tokenizing your precious metals purchase through our platform, which is free of charge.
What are the features of Precious NFTs?
*100% Liquid: Easily tradable.
*Guaranteed Secured & Insured Your physical assets are protected.
*Transferrable: You can transfer ownership to others.
*Links to Precious Token: Each NFT is associated with our cryptocurrency.
*Allocated Only: Each token represents a specific amount of.
*Take Delivery Anytime: You can convert your tokens back to physical metals at any time.
Can I see my tokenized metals in my wallet?
Yes, once tokenized, your metals appear as NFTs your XAMAN wallet, linked to your physical assets stored in Texas.
Is there a cost to tokenize my precious metals?
Tokenizing your metals is free. There are no additional fees for converting your physical metals into digital.
What happens if I want to take physical delivery of my tokenized metals?
You can take delivery at any time by converting your tokens back to physical form, which can be shipped to you or picked up from our secure storage.
Are my tokenized metals insured?
Yes, your tokenized metals are insured while stored in our custodial account ensuring your investment is protected.
Can I transfer my Precious NFTs to someone else?
Yes, Precious NFTs are fully transferrable, allowing you to gift or sell them to others.
What is Precious Token?
Precious token is a new precious metals-backed cryptocurrency representing asset-backed wealth creation
How can I acquire Precious Token?
Precious Token can only be acquired by purchasing precious metals at preciousmetalshq.com.
How can I store Precious Token?
Precious Tokens are securely stored in your XAMAN, with the physical metal 100% insured and stored in the Precious custodial vault.
What are the transaction fees for using Precious Token?
The only extra fees you’ll pay are XRP Ledger network fees. See XRPL fees.
What is the total supply of Precious Token?
The total supply of Precious Token is [insert number] tokens. [Optional: Explain any token burning or deflationary mechanisms].
What is the roadmap for Precious Token?
We are constantly evolving our platform and offerings, including blockchain and web development to further strengthen We The People.
What are the risks associated with investing in Precious Token?
Precious token deploys a number of pricing controls to protect all holders from fraudulent activity. See NFT & Tokenization page for more info on Tokenomics.
How can I report a bug or suggest a feature for Precious Token?
You can report bugs or suggest features through our dedicated discord channel.
What is Keys to the Kingdom?
Keys to the Kingdom is an exclusive NFT membership that grants holders institutional access to a curated set of privileges and community benefits within our ecosystem.
What benefits do I get from owning a Keys to the Kingdom NFT?
Members receive benefits like early access to new projects, exclusive content, services, governance rights in community decisions, and special discounts on our platform or partnered services.
How can I acquire a Keys to the Kingdom NFT?
You can acquire this NFT through our official marketplace or during special minting events. Keep an eye on our announcements for mint dates and how to participate.
What is the cost of a Keys to the Kingdom NFT?
The cost varies based on market demand and our pricing strategy, but expect it to be a premium investment reflecting the value of membership benefits.
Is there a limit on how many Keys to the Kingdom NFTs I can own?
There’s no cap, however memberships are tied directly to the customer’s email, making it redundant to purchase multiple memberships.
How do I prove ownership of my Keys to the Kingdom NFT?
Link your wallet containing the NFT to our platform or show your NFT in compatible wallets or platforms where ownership can be verified.
Can I sell or transfer my Keys to the Kingdom NFT?
No, Keys to the Kingdom NFTs are non-transferable.
What happens if I lose access to my wallet with the NFT?
If you lose access, you’ll need to recover your wallet using your seed phrase or private key. If recovery isn’t possible, you’ll lose access to your NFT and its benefits.
Are there any ongoing fees for holding the Keys to the Kingdom NFT?
There are no ongoing fees for holding the NFT, but standard blockchain transaction fees might apply for transfers or interactions.
How long is the Keys to the Kingdom NFT valid?
The NFT is valid indefinitely, but benefits might evolve or new editions could be released. Always check for updates on our platform.
What if I have an issue with my Keys to the Kingdom NFT?
Contact our support team through our official channels. We’ll assist with troubleshooting or resolving any issues.
Can I use my Keys to the Kingdom benefits across different platforms or services?
Yes, your benefits are applicable across our network of services and partnerships, enhancing your experience in various contexts.
Will there be future editions of Keys to the Kingdom?
We plan to release new editions or upgrades. Stay tuned for announcements on how to upgrade or acquire new versions.
How do I stay updated on Keys to the Kingdom news and events?
Join our community on social platforms, our official website, or subscribe to our newsletter for the latest updates and exclusive offers.
When will I receive my order?
After payment is received and cleared, your order will be on hold for a period depending on the payment method. Details on hold times are in your checkout and confirmation email.
Do you ship internationally?
Yes. For a list of countries we ship to, click here.
How will I know when my order ships?
You can track your order through your account or we’ll notify you via email or text with tracking information. Contact customer service for any issues.
If my order includes an item on presale, will the in-stock items ship first?
No, all items ship together to ensure proper insurance. In-stock items wait for presale items, and we’ll notify you when everything ships.
Do we ship to P.O. Boxes?
Yes, all orders ship insured, signature required via Federal Express.
Do you ship to UPS stores?
Yes, all orders ship insured, signature required via Federal Express.
What happens if my order is damaged in transit?
Contact us immediately if your order is damaged or missing items. You have 48 hours from delivery to report issues.
What if my order shows delivered but I did not receive it?
Report any delivery issues within 2 calendar days of recorded delivery. Our liability ends once the package is signed for or left at the address.
How will my items be shipped?
Orders ship insured, signature required via Federal Express.
Is my package insured while in transit?
Yes, all shipments are fully insured.
Do you charge for shipping?
Free shipping on orders over $199. Orders below $199 have a $9.99 shipping fee.
Will I need to sign for my package?
Yes, a signature is required for delivery.
How long will it take before I receive my product?
We aim to ship within 48 hours. Most orders take 4-8 business days to arrive.
How do I track my order?
Track your order through the link in your shipping confirmation email. Tracking might activate 1-2 days after shipping.
Does my order qualify for free shipping?
Free shipping applies to orders over $199.
Where is my order being shipped from?
Shipments are fulfilled from Texas and/or Delaware for faster transit times.
Which countries do you ship precious metals to?
We ship to over 20 countries. Please refer to our Shipping page for the complete list of eligible countries.
Can I order precious metals if I live outside your shipping zones?
Yes, you can order and hold your precious metals in our secure vaults until you’re in a country where we deliver. Alternatively, you can arrange for someone in an eligible country to receive the metals on your behalf.
How do I know if my NFT purchase qualifies for physical metal delivery?
If you’re in a country listed on our Shipping page, your NFT can be redeemed for physical metal. For those outside, you can still purchase NFTs, but physical delivery will require you to be in an eligible country at the time of redemption.
What are the shipping costs for international orders?
Shipping costs vary by country, weight, and value of the metals. You can get an estimate during checkout or contact our customer service for specific details.
How long does it take to ship precious metals internationally?
Delivery times vary, typically ranging from 5 to 14 business days, depending on the destination and customs processes.
Do you offer insurance for international shipments?
Yes, we offer insurance for all international shipments. The cost of insurance is included in your shipping fees.
What are the customs and import duties for my country?
Customs and import duties depend on your country’s regulations. We provide the necessary documentation to help with customs, but you’re responsible for any duties or taxes upon delivery.
How do you handle customs clearance?
We handle the initial customs clearance, but for final clearance in your country, you might need to provide additional information or pay local taxes.
Can I change the delivery address after placing an order?
Yes, you can change the delivery address, but this must be done before the order is processed for shipping. Contact our customer service immediately if you need to change your address.
What happens if my shipment is delayed or lost?
We track all shipments and work with carriers to resolve delays. In the rare event of loss, your shipment is insured, and we’ll work with you to file a claim or replace the lost items.
Is there a limit to how much precious metal I can import?
Each country has its own regulations regarding the import of precious metals. Check with local authorities or our customer service for specific limits.
How do I return or exchange internationally shipped items?
For returns or exchanges, contact our customer service. You’ll need to follow our return policy, which includes shipping the items back at your cost unless the item was damaged during transit.
What security measures are in place for international shipments?
We use discreet packaging and work with reputable couriers. All shipments are insured, and we provide tracking information once your order is shipped.
How do I track my international shipment?
Once your order is shipped, you’ll receive a tracking number via email. You can track your shipment using this number on the courier’s website.
What if I forget my password?
If you forget your password, click here to reset it. If the link doesn’t work, email info@preciousmetalshq.com (mailto:info@preciousmetalshq.com). Use the email associated with your account for password reset requests.
How do I change my password?
Go to the “My Account” tab on any page. Under Account Information, enter your current password, new password, confirm the new password, then click “Save Changes.” If you’ve forgotten your current password, click here to reset it.
How do I update my email address?
To update your email address, email info@preciousmetalshq.com (mailto:info@preciousmetalshq.com) with: Your current email address on file Confirmation of your shipping address Your new email address.
You’ll be notified once the update is complete, and your password will remain unchanged.
How do I open an account?
There are 2 ways to open an account. You can register via the login/create account page or automatically have one created when entering your info on the checkout page.
Is Preciousmetalshq.com Patriot Act compliant?
Yes, we follow all applicable federal laws and procedures.
Where are you located?
We are located in the United States of America.
What products does Preciousmetalshq.com sell?
We have thousands of products listed on our website. Whether you are interested in coins, bars or rounds, bullion, semi-numismatic or numismatic products, chances are we have it on-site ready for immediate delivery.
Do you report my purchases to the government?
No, however if requested by the U.S government, we are obligated to provide any information we can.
Do you have a return policy?
Items can be exchanged or returned within five (5) business days of delivery in accordance with our Market Loss Policy. To obtain a return authorization, please contact our Customer Service Department by live chat, or via email at info@preciousmetalshq.com (mailto:info@preciousmetalshq.com).
Is my personal information secure?
All personal information is securely transmitted through SSL-encrypted web pages to ensure that it is only accessible to you, your bank, or the processor and not made available to anyone else.
How can I order from you?
All orders are made via the website preciousmetalshq.com. For more info visit the “Placing An Order” tab above.
Do you charge sales tax?
By law, we are obligated to collect sales tax on specific items in all states. Each state has its own sales tax regulations. If other businesses are not following these laws and charging sales tax, it is your responsibility to pay the tax to the state.
Why are similar products priced differently?
The price of our precious metal products is affected by supply and demand in the market, as well as the complexity of the design and the uniqueness of the product. Our selling price for an item is determined by the price we pay for it. If we pay more for a product, it will cost more for our customers. Conversely, if the cost to us is lower, we pass those savings along to our customers.
How are your prices determined?
Our prices are set by taking the current spot price plus a premium.
How do I lock in pricing?
When you’re ready to buy, we’ll need your credit or debit card information to secure the current prices. Don’t worry, we won’t charge your card yet. If you pay with a credit or debit card, ACH, or XRP, your prices will be locked in automatically at checkout. Once you get to the checkout page, you’ll see the locked-in prices at the top. These prices will stay the same for 10 minutes while you finish checking out. If it takes you longer than 10 minutes, you’ll have the chance to approve any new prices before you finalize your order.
Do you offer discounts for certain payment methods?
Your payment method dictates the processing fees included in your purchase price. Because of this, it’s important to consider the fees associated with each type of payment method.
Why is the price in my cart different now that I’m ready to checkout?
The prices of precious metals constantly change. So, the prices of our products change too. Even if you’ve already put something in your cart, the price might be different now. To make sure you have the most up-to-date prices, you can refresh your cart before you check out. To do this, go to your cart and either click the circular arrow icon at the top of your browser next to the address bar or press the Control (Ctrl) and “R” keys on your keyboard at the same time. Once the page reloads, your cart will show the correct prices based on the current market value.
What does “as low as” mean in reference to pricing?
Our company is different from other companies because we offer the lowest possible price for a product right away, without any conditions. We don’t make you pay with a certain method or buy a certain amount to get the best price. With us, you’ll always see the best price right on the product page, no matter how you choose to pay or how many you want to buy. Other companies use a pricing model called “as low as.” This means that the price you see is the lowest possible price, but you have to meet certain conditions to get it. For example, you might have to pay with a certain type of payment, like a paper check or bank wire, or buy a certain amount, like 500 items. Only then will you get the “as low as” price. With us, you don’t have to worry about meeting any conditions to get the best price. The only factor that will influence your final purchase price is your payment method.
What are the precious metals market hours?
Precious metals like gold and silver are bought and sold on a global market that is open almost all the time. The prices for these metals are available from Sunday evening when the market opens in Tokyo, to Friday afternoon when the market closes in New York. Because the market is worldwide, the prices for these metals can fluctuate nearly 24/7 as buyers and sellers from different countries trade at different times. This means the prices can change frequently, depending on the supply and demand in the market. Precious metals markets are open 23 hours a day, Sunday through Friday, from 6 PM ET to 5 PM ET. There is a break from 5 PM to 6 PM ET daily, but new orders can be placed and existing orders can be edited or canceled during that time. Markets are also closed on CME holidays.
Why is there a spot price difference between your site and other sites?
Dealers can choose from many different spot service providers to buy and sell products. The prices of these products may vary slightly depending on the provider. The spot price is determined by futures contracts, which are agreements for delivery at a later date. However, when you buy from a dealer, you want the product right away, not in the future. To determine the current price, dealers take the price set by the futures market and use a calculation called an EFP (Exchange for Physical) to account for the time value of money. This calculation can vary from company to company, as each one may have different costs and factors to consider.
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